SHIPPING & RETURNS
Here is everything you need to know about Ordering, Payments, Shipping and Returns.
Ordering
All transactions are processed in Australian Dollars (AUD).
Orders are processed Monday through Friday between business hours, 9am to 5pm, excluding Victorian & Australian public holidays.
Orders are processed within 2 business days (or quicker depending on how busy we are!)
In the rare event that product is not available, delayed or on back order, we will email you immediately.
Payments
We accept payment by credit card (MasterCard, Visa, American Express) and PayPal.
Please select your payment method at checkout and follow the instructions.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, or if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
Please note that we may require further information from you in order to process your payment.
Shipping
Shipping is simple and safe.
We ship via Australia Post e-parcel, allowing you to track your order from placement to delivery.
Shipping within Australia is a flat rate of $15 for all orders under $150.
For orders over $150, delivery is free.
We ship within Australia, to New Zealand and most international countries.
Please contact us by email if you are unable to ship to your location and we will endeavour to assist you.
All deliveries require a signature upon delivery so please ensure the delivery address provided is attended between 9am-5pm, Monday – Friday. In the case that no one is available to sign for the parcel, a delivery card will be left.
Please note we do NOT deliver to PO Box addresses or parcel lockers.
Upon dispatch, a tracking number will be sent to your nominated email address.
Delivery times: Australian deliveries take approximately 5-7 days from date of dispatch. It may take longer to reach regional areas.
Shipping – International
Shipping international is a flat rate of $30 for all orders under $150.
For orders over $150, delivery is free.
Please note any international deliveries may be subject to important duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges.
The Asthma Collective is not liable for, nor responsible for such import duties, fees, taxes or charges.
If you choose to refuse a shipment from The Asthma Collective, you are responsible for the original shipping charges; cost of duties, fees, taxes and or customs charges incurred; and the cost of return shipping.
Delivery times for International shipments can take anywhere from 5 to 30 days depending on the destination.
Note: Due to COVID the postal system may be slower than normal – unfortunately we cannot be held accountable for any potential delays out of our control.
Please note the availability of products is not guaranteed. If for any reason the product is sold out or unavailable we will contact you immediately.
Returns
Whilst we hope that you’re always delighted with your purchase(s), we understand that there are occasions where you may wish to return an item(s). Please note our Return Policies below.
The Asthma Collective offers a 14-day return policy, from the date your item is delivered.
If you wish to return an item please notify us by email within 7 days to request a Return Authorisation Number.
Email us at concierge@tac.com
We will gladly offer you an exchange, refund or credit note for items that meet our Returns Policy and conditions.
Refunds are credited back to the card used to purchase the item(s) and may take up to 7 days to appear in your account after being processed.
Please note:
We offer no refunds on any personalized or embossed items (for obvious reasons!)
No returns, exchanges or refunds on Sale items or online promotions (discounts).
If an item is deemed faulty we will happily exchange it for you.
No refund or credit on any delivery charges. Please ensure a reliable method to return goods as The Asthma Collective will not be responsible for goods lost in transit.
All items are deemed final sale from 14 days from the date of delivery.
Returns Conditions
Merchandise must be returned in the original condition and with the item(s) original packaging.
Merchandise that has been used, altered or damaged by the purchaser will not be accepted.
Any item(s) that have been personalised cannot be returned.
The Asthma Collective reserves the right to not accept a return if a valid reason is not offered or if the item(s) returned are not in an acceptable condition and have not met our Returns Conditions.
Proof of purchase is required; please include your invoice and Authorisation number with returned goods.
Returns may be sent back at your own cost within 14 days of receiving the merchandise.
Please use a reputable method of return as The Asthma Collective will not be liable for lost goods.
For OUR RETURN ADDRESS, please contact us at any time at concierge@theasthmacollective.com